Privacy statement

PikeTec takes the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the data protection law and this Privacy Statement.

Responsible as defined by current data protection laws is:
PikeTec GmbH
Waldenserstr 2-4
10551 Berlin
Tel.: +49 30 39409683 0
Fax: +49 30 39409683 90
E-mail: info[at]

You can contact the Data Protection Supervisor of the PikeTec GmbH by using the information below:
E-mail: datenschutz[at]
Tel.: +49 30 39409683 20

The Data Protection Supervisor is available for you to deal with any question about this Privacy Statement, processing of your personal data, as well as with your ideas or complaints.

Legal basis for processing personal data

Legal basis for obtaining the permission to process personal data of a person in question is Article 6 (1)(a) and Article 7 GDPR. Legal basis for processing data to provide our services, to fulfill our contractual agreements, and to answer to questions is Article 6 (1)(b) GDPR. Legal basis for processing data to fulfill our legal obligations is Article 6 (1)(c) GDPR. Legal basis for processing data to protect our legitimate interests is Article 6 (1)(f) GDPR.

The personal data of the person in question will be deleted or blocked as soon as the reason for storing the data no longer applies. Furthermore, storing is permitted if the responsible person is subject to European or national laws or other regulations that demand to store the data or if the data is necessary for the formation of a contract or to fulfill a contract.

Providing this website

You can use our website largely without providing any personal data.

To answer individual questions or for providing services, we need your e-mail address and if necessary more information. We only collect, process, and store your personal data you made available on your own initiative. No personal data will be forwarded to any third parties without your express consent.

On our website we neither use cookies, nor other technologies which serve the purpose of analyzing the access behavior of the users.

We draw your attention to the fact that data transmission over the Internet (for example when communicating by e-mail) might involve security gaps. It is not possible to protect such data completely against access by third parties.

Data that is collected when you visit our webpages

Every time a user accesses a page of our website and or downloads a file, the access data is saved in a log file on the webserver (Server-Log-File). We have access to these Server-Log-Files via our provider.

In detail, the Server-Log-File contains the following data:
• Date and time of the server request
• Name of the requested page
• Access status (file transmitted, file not found, and so forth)
• Data volume transmitted
• Browser type and browser version

The IP address of the website visitor is immediately anonymized and will not be stored. The data of the Server-Log-File is not personalized, so we cannot trace back which website visitor retrieved what kind of data. The data is only used for statistical purposes and to improve our website. There is no other use or transfer of these data to third parties.

Personal data

You can send e-mails from within our website. Clicking on an e-mail link will open your e-mail program. At this moment, we do not have any knowledge of your e-mail address.
When you send us an e-mail or write a support ticket using the "PikeTec Support Ticket System", you provide your e-mail address explicitely voluntarily to us.

When you request information and so forth by e-mail, your request as well as your contact data is stored. This is necessary to answer your request and to react appropriately to follow-up questions.

Your e-mail address will be deleted three month after your request has been answered.

You will only receive our newsletter when you have given us your permission to do so. Only then we will store your e-mail address in our newsletter mailing list. You can unsubscribe from our newsletter at any time free of charge by clicking the unsubscribe link that is part of every newsletter we send. By clicking the unsubscribe link, your e-mail address is automatically removed from our newsletter mailing list.
We use your e-mail address exclusively to send you our newsletter. There is no transfer of your e-mail address to third parties.

PikeTec Support Ticket System
To answer requests via the "PikeTec Support Ticket System" you need to create an account. The e-mail address is the only personlized data necessary to create the account. We will delete your account on your request.


We have taken technical and organizational security measures to protect your personal data against loss, destruction, manipulation and access by unauthorized persons. Our employees as well as all persons involved with data processing are obliged to observe the Federal Data Protection Law and the confidential treatment of personal data.

Right of information, correction, blocking, withdrawal, objection, and deletion

You have the right to receive free of charge information about the personal data stored about you. Additionally, you are entitled by the law to demand your personal data to be corrected, blocked, or deleted. You can also object or withdraw your permission for storing your personal data.

To do so, you can send your request at any time by post, fax, or by writing an e-mail to datenschutz[at]

Links to external websites

Our website uses links to other website (so-called external links). We have no influence on whether the operators of other websites observe the data protection regulations.


We use a link to Twitter on our website. This is made possible by Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. When you use Twitter or Twitter's "re-tweet" function, websites you have visited will be linked to your Twitter account and this information will be made available to other Twitter users. Data is transmitted to Twitter. Please note that we as operators of this website have no knowledge about the data transmitted when you use Twitter and how this data is processed by Twitter. For further information about the Privacy Policy of Twitter visit:
Your can adjust your privacy settings of your Twitter account here:


We use a link to LinkedIn on our website. This is made possible by LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA. Every time you request a page from our website that uses LinkedIn functions, a connection to the LinkedIn server is established. LinkedIn will be informed that you have visited our webpages with your IP address. When you click the LinkedIn "Recommend button" while you are logged in to your LinkedIn account, LinkedIn will be able to link your account to the webpage visited. Please note that we as operators of this website have no knowledge about the data transmitted when you use LinkedIn and how this data is processed by LinkedIn. For further information about the Privacy Policy of LinkedIn visit:


We use links to our PikeTec videos on YouTube. This is made possible by YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. When you are logged in to your YouTube account, YouTube is able to link your personal profil to your Internet usage. To prevent this from happening, log off from your YouTube account. For further information about the Privacy Policy of YouTube visit:

Right to appeal

You have the right to bring a complaint before a Data Protection authority. You can contact the Data Protection authority responsible to your place of residence and/or federal state. Or, you contact the Data Protection authority responsible for us.

This is:

Berliner Beauftragte für Datenschutz und Informationsfreiheit (Berlin Commissioner for Data Protection and Freedom of Information)
Friedrichstraße 219
10969 Berlin

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